Validation Errors
Rejection Reasons
If the client's KYC status is rejected, see below for the possible reasons:
| reason | description |
|---|---|
| ID cannot be verified agains third-party databases | Your information could not be verified |
| Inconsistent or incomplete information. | Inconsistent or incomplete information. |
| Cannot validate user age | Your information could not be verified |
| Missing or incomplete barcode on the ID. | Cannot validate ID -- upload a clear photo of the full ID |
| Inconsistent information in the barcode. | Your information could not be verified |
| Submission is blurry. | Cannot validate ID - upload photo of ID is clear |
| Inconsistent ID format | Your information could not be verified |
| Compromised ID detected | Your information could not be verified |
| ID from disallowed country. | Cannot accept provided ID |
| Incorrect ID type selected. | Incorrect ID type selected. |
| Same side submitted as both front and back. | Same side submitted as both front and back. |
| Electronic replica detected. | Your information could not be verified |
| No government ID found in submission. | No government ID found in submission. |
| ID is expired. | ID is expired. |
| Missing required ID details. | Cannot validate ID -- upload a clear photo of the full ID |
| Inconsistent details in extraction. | Your information could not be verified |
| Likely fabrication detected. | Your information could not be verified |
| Glare detected in the submission. | Cannot validate ID -- upload a clear photo of the full ID |
| Identity cannot be verified | Your information could not be verified |
| Inconsistent details with previous submission. | Your information could not be verified |
| Inconsistent details between submissions. | Your information could not be verified |
| Machine readable zone not detected | Cannot validate ID -- upload a clear photo of the full ID |
| Inconsistent machine readable zone | Cannot validate ID -- upload a clear photo of the full ID |
| ID number format inconsistency. | Your information could not be verified |
| Paper copy detected. | Your information could not be verified |
| PO box address detected. | PO box address detected. |
| Blurry face portrait. | Cannot validate ID -- upload a clear photo of the full ID |
| No face portrait found in the submission. | Cannot validate ID -- upload a clear photo of the full ID |
| Face portrait matches a public figure. | Your information could not be verified |
| Not a U.S. REAL ID. | Your information could not be verified |
| ID details and face match previous submission. | Your information could not be verified |
| Different faces in ID and selfie. | Your information could not be verified |
| Tampering detected. | Your information could not be verified |
| Submission cannot be processed. | Submission cannot be processed. |
| Dates on the ID are invalid. | Your information could not be verified |
| Identity cannot be verified agains third-party databases | Your information could not be verified |
| Person is deceased. | Your information could not be verified |
| Document could not be verified | Your information could not be verified |
| Unsupported country | Your region is not supported |
| No government ID detected | Cannot validate ID -- upload a clear photo of the full ID |
| No database check was performed | Your information could not be verified |
| Prohibited state/province | Your region is not supported |
| Prohibited country | Your information could not be verified |
| Potential elder abuse | Your information could not be verified |
| Potential PEP | Your information could not be verified |
| Customer information could not be verified | Your information could not be verified |
| Unsupported state/province | Your region is not supported |
Updated 2 months ago